Privacy Policy
Nepal Telecom has been providing various services and information about the different products and services through the Nepal Telecom website, social media channels, and Mobile APP. These platforms facilitate customers for receiving product and service information, self-care service, package subscriptions, recharge, balance transfer, etc. This Privacy Policy page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Nepal Telecom website unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience, while using our service, we may require you to provide us with certain personally identifiable information, including but not limited to Location, Contact, Camera, SMS, Storage, etc. The information that we request will be retained by us and used as described in this privacy policy.
The website/App does use third-party services that may collect information used to identify you. Link to the privacy policy of third-party service providers used by the app
How do we collect information?
We collect information from you when you install the APP or visit our website and register, fill out a form or enter information on our APP/Website.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the APP/Website or use certain another site features in the following ways:
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To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested
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To improve our App/Website in order to better serve you
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To allow us to better service you in responding to your customer service requests
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To administer a contest, promotion, survey or other site feature
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To send periodic emails regarding your order or other products and services
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To follow up with them after correspondence (live chat, email or phone inquiries)
Log Data
We want to inform you that whenever you use our service, in the case of an error in the website/app we collect data and information (through the third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.
This service does not use these “cookies” explicitly. However, the website/app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
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To facilitate our Service;
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To provide the service on our behalf;
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To perform service-related services; or
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To assist us in analyzing how our service is used.
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other App/Sites
This Service may contain links to other sites/Apps. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these App/websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Privacy Policy for E-news letter
Nepal Telecom does not share your contact details (i.e. e-mail) with any other. The information contained in the Nepal Telecom website/app is for general information purposes only. Nepal Telecom takes reasonable measures to ensure the accuracy of the information.
Nepal Telecom always puts its effort to keep the website functioning smoothly. However, Nepal Telecom takes no responsibility and disclaims all liability for the website/app being temporarily unavailable due to technical issues beyond its control.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:
Nepal Telecom,
Office of Chief Commercial Officer,
Head Office, Bhadrakali, Kathmandu.
Email: ntc.cco@ntc.net.np
