More Fixed Line Services

IVR Service

Short for interactive voice response, IVR is a telephony technology in which someone uses a touch-tone telephone to interact with a database to acquire information from or enter data into the database, not requiring human interaction over the telephone as the user's interaction with the database is predetermined by what the IVR system will allow the user access to. The telephone user activates IVR system by dialing in a preassigned number. The call is routed to the computer system, which plays prerecorded voice menu to the user. The user responses by selecting menu option using DTMF dial pad or answering with a simple voice response (Yes or No) or more detail response, e.g., name, city, etc., if voice recognition system is supported. Upon the user response, the computer analyzes and plays appropriate message to the user. Lastly, the system may prompt for more response from the user or provide the requested information.

IVR technology was introduced to Nepal Telecom in 2004 for SEE Result Enquiry. Along with SEE Result Enquiry, Class 11 and 12 Result Enquiry has also been put up.

Nepal Telecom has implemented Automatic Telephone Complaint Handling Service (198) and Automatic Fault Retrieve and Down Handling Service (192), connecting to the existing SD database system by which a customer directly books his/her fault complaints through IVR 198 service. Outdoor technicians and linemen can retrieve these fault complaints and fault down the complained numbers through IVR 192 service. In other words, IVR 192 service will dispatch such complaints booked by the customer to their corresponding Outdoor team members. Both of these services do not require any human operator to give 24x7 service.

Company has implemented PSTN Bill Enquiry Service (1606) using CLI Base (Calling Line identification) service through IVR connecting to CBS database system. By this service, customer can find out details of monthly bill amount and pending dues along with due date for payments. Recently introduced is VOIP call complaint service (188) so that our goodwill customers can complain for telephone numbers giving illegal services to incoming international calls.

S.N. Service Dial code Charge Occupancy / Start date
1 SEE Result Enquiry 1600 1 pulse @ 10 sec 4 weeks in 1 year
2 Class 11 and 12 Result Enquiry 1601 1 pulse @ 10 sec 6 results in 1 year ( 2 weeks each result)
3 SEE Supplementary Result Enquiry 1600 1 pulse @ 10 sec 2 weeks in 1 year
4 TU Results 1602 1 pulse @ 10 sec  
5 Telephone Fault Booking 198 Free Permanent (Sept 2006)
6 Lineman Fault Down 192 Free Permanent (Nov 2006)
7 PSTN Bill Enquiry 1606 Local charge Permanent (Jan 2007)
8 VOIP Call Complain 188 Free Permanent (Dec 2007)
9 FTTH Demand 198 Rs 2.00 per call (1 call = 120 seconds)  

 

Beneficiary Group

  • For Telecom Operator1 pulse @ 10 sec

    • Changed Number Announcement
    • Automatic Payment Reminder System
    • Automatic Telephone Complaint Handling System
    • Automatic Fault Retrieve and Down Handling System
    • Message Broadcasting Service
    • Duplicate Bill by Fax / Email

  • For Government

    Taxation and Revenue
    Elections
    • PAN Number validity; Payment information
    • Income tax information & Income tax status tracking; Payment and billing information
    • Candidate details and place
    • Request polling place address and centers
    • Election results

  • For Banks

    • Account Balance Inquiry
    • Transactions

  • For Airlines

    • Flight departure/arrival information
    • Airline terminal
    • Airport rules and regulations
    • Airport information
    • Frequent fliers

  • Anyone can take advantage

    Event Based Polling
    Informational Services:
    • Miss Nepal
    • Nepali Tara etc
    • National and International News / Breaking News
    • Weather Forecast
    • Horoscope (daily/weekly horoscope)
    • Sporting activities