MCA informs customers about all the calls that are missed while being away from the network i.e Busy, Switched Off, or Unreachable. For now, MCA Service is FREE  to the customers and is in recurring Mode, which means customers don't have to re-subscribe this useful service time and again.

1. What is the MCA service?
MCA (Missed Call Alert) is a service that provides you the information about the calls that you miss when your phone is switched off, busy or unreachable.

2. How to subscribe and unsubscribe from MCA service?
There are two ways to subscribe/unsubscribe MCA service, Viz. USSD or SMS methods.

• Using USSD code *1400#
  Dial *1400# and select the required option (1, 2, or 3) out of the menu shown. The menu will appear as given below:
  1) Subscribe MCA
  2) Unsubscribe MCA
  3) Query MCA Status
• Using SMS Keyword
  a. Subscription: Type sub mca and send SMS to 1400
  b. Unsubscription: Type unsub mca and send SMS to 1400
  c. Status: Type status and send SMS to 1400
• Using the Nepal Telecom APP: Download from android and iOS store. Register to the application if you are a first time user. After registration, go to the "VAS" menu where you can subscribe, unsubscribe, and check its status of MCA service. For more detail, please visit: https://www.ntc.net.np/post/mobile-app

3. How to check my current MCA status?
Please dial *1400# and select option 3 or you can type status and send SMS to 1400 to know your MCA status. It shows whether you are subscribed or unsubscribed and the validity period if already subscribed.

4. What is the cost of this service?
This service is FREE of Cost to the customers.

5. Is this service auto-renewed?
Yes, this service is auto-renewal and you don't have to resubscribe it again. 

6. How to re-subscribe  MCA service when I stop it?
You have to type sub mca and send SMS to 1400 again or you have to dial *1400*1#.

7. Is this MCA service available when I am on roaming?
Yes. This service is available to you when you are at roaming and connected to the partner network.

8. How do I know that I have Missed Called Alert?
If you miss any call, you will receive SMS from ‘MissedCall’ in the format given below:

"You have missed call from 984XXXXXXX(number) at 2018-05-29 00:00:01". 
where the number represents the total call attempts to your mobile number from the same user.

9. Where do I inform if I have a problem with MCA service?
Please call 1498 if you have any issues with MCA.